Westfall OT Services Office Policies Page

Invoices are given to you prior to each month for your records and to confirm the following month’s appointment schedule. I do not submit invoices directly to medical insurance companies, nor do I accept payment from them. If you wish to submit invoices for insurance reimbursement, a prescription or referral letter for OT services must be received from your child’s Pediatrician or Primary Care Physician. The Physician must also provide a diagnostic code. The insurance charge codes for treatment will be included if advance notice is provided. This information must be included on the invoice if you plan to submit it for reimbursement.

Payment:

Must be received the first treatment session of each month for the number of sessions scheduled for that month. This policy insures that your child will have reserved weekly appointments for that month. Evaluation and screening fees are due the day of the appointment.

Cancellation Policy:

Prior notice of 24 hours or more is required, and arrangement for a make up session must be made at the time of cancellation. Credit for missed (no show) appointments is not applied. If a session is cancelled due to therapist’s unexpected absence, a make up session will be arranged or a credit may be applied.

In case of illness:

Please call and arrange for a make up session. Children are not able to benefit fully from a therapy session if they are ill. I also see infants and medically fragile children, so it is vital that children and adults not come to the office if they are suspected of being ill or having a contagious infection of any sort within 24 hours of the appointment (fever, vomiting, diarrhea, runny noses, sore throats, exposure to chicken pox, etc.).

Missed appointments (no show) without prior notice:

An appointment is considered “no show” and cancelled 10 minutes after the scheduled start time if client has not yet arrived and no call has been received. Please call if you believe you will be 10 or more minutes late, and arrange for a make up appointment. Late arrivals are not seen after 10 minutes as reduced session times are less effective and limit ability to complete planned therapeutic activities designed for achievement of therapeutic goals.

Parent Involvement:

If a child under the age of 2 years is able to work in the presence of a parent or other caregiver, your presence is encouraged to provide you with information and support for activities to do at home. If your child is not able to work or attend to more than one adult at a time, or is older than the age of 2 years, I will ask that you allow me to build a rapport with your child, and then excuse yourself to the reception area (where you are able to observe the activities) during the treatment portion of the session. I will review the events of the session with you, and discuss options for home during the last 5-10 minute consultation portion of the session.

Siblings:

Siblings are allowed only in the reception area, not in the clinic treatment area. Because the clinic “play area” is so inviting, often the siblings are very upset when limited to the reception area and this can be very difficult for the parent and upsetting to the child in treatment. If the sibling is too young or immature to entertain themselves safely without being a distraction to the parent during the consultation, to the child in treatment, or is not able to calmly abide by the limitation to the reception area, it is strongly recommended that child care or an in home baby sitter be arranged for the sibling.

WestfallOT@pacbell.net

(925) 443-6383

220 Wright Brothers Ave., Suite B, Livermore, CA 94551